Refund policy

Refunds for CLASS(ES) and COURSE(S)

(*Scroll down for Equipment, Books and other materials refund policies.)

  1. Purchases of classes and courses can only be refunded within 48 hours of registration. Please send your request for refund by email using our contact form. Please note that all refunds are subject to a 25% of your purchase restocking fee. Otherwise, the student can re-book at the next available time.
  2. Because we limit the number of students in a given course ( to keep the quality of the teaching from being diluted) when you cancel without adequate notice, the seat will most likely remain empty. This means a student could have attended that course. Many of our students come from out of town or fly in from other countries. Last minute cancellations affect students' travel logistics and our own internal planning. Please be aware of the impact on all of last minute cancellations.

If you sign up and pay for a class/course and are unable to attend, please contact us to cancel at least 72 hours prior to the scheduled time of the class/course. In fairness to other students, if you contact us with less than 72 hours notice then there will be a rescheduling fee of $50. You can reschedule the same class/course upon availability, however priority will be given to those students already registered in those future time slots. This condition takes precedence over condition #1 above. And, if you need to reschedule your class(es) more than once, there will be a $50 rescheduling fee each time.

A class/course could occasionally be cancelled if there is insufficient interest, equipment problems, a teacher has an emergency or force majeure. If the class/course is cancelled you will be notified by email as soon as possible, and given instructions to re-book at a later date.

“No Show” Policy

If a student misses (no show) a class(es) and also fails to notify us, you thereby give us the capacity to reschedule the class(es) at a time based upon availability, however priority will be given to those students already booked in those future time slots. Please phone or use our contact form to notify us by email.

Disclaimer

Our classes are designed for students 16 years of age and older. Our minimum age requirement is 14 when accompanied by an adult. The accompanying adult is required to pay and register for the same class(es) and date(s).

 ----------------

 

Processing

Order processing takes place during normal business hours, Monday through Friday. Please allow 1-2 days for processing. Orders received after 2 PM will be processed the following business day.

Shipping

We ship both domestically and to a select number of international destinations. Please inquire by email if your destination is not available at the checkout and include your full mailing address for the shipping quote.

If a package can't be delivered due to an error entering your shipping address, we are not responsible for any additional fees that may incur in order to reroute and or reship the package.

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence or the country in which the package is shipped and received.

 

If you have any further questions, please don't hesitate to contact us.

Refunds, returns, and exchanges

If the item is unused and in its original condition, we will refund the full order amount minus a 25% restocking fee and the shipping costs for the return within 48 hours of receiving the package. 

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 ----------------

EQUIPMENT (not books)

All orders are processed within 12 to 36 hours on business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped or is ready for pickup. 

Domestic Shipping Rates and Estimates

We use multiple shipping companies. Contact us for up to date shipping rates before purchase

In-store pickup

You can skip the shipping fees with free local pickup at select campuses. After placing your order and selecting local pickup at checkout, we will send you an email when your order is ready along with instructions. 

Please have your order confirmation number with you when you come.

International Shipping

We do not offer international shipping.

How do I check the status of my order?

When your order has shipped or ready for pickup, you will receive an email notification from us.

Refunds, returns, and exchanges

If the item is unused and in its original condition, we will refund the full order amount minus a 25% restocking fee and the shipping costs for the return within 48 hours of receiving the package. 

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.