Shipping policy

Last updated: 25 August 2026

What this policy covers

This policy covers physical goods we ship — books and equipment. It does not cover courses, classes or consulting. Nothing is shipped for those, and they are governed by our Refund Policy.

Processing

Orders are processed during business hours, Monday to Friday, excluding holidays.

  • Books — allow 1 to 2 business days. Orders placed after 2:00 p.m. Eastern are processed the next business day.
  • Equipment — processed within 12 to 36 business hours of your order confirmation email.

You will receive a second email when your order has shipped or is ready for pickup.

Shipping

Books ship across Canada and to a limited number of international destinations. If your destination is not available at checkout, email us with your full mailing address and we will send you a quote.

Equipment ships within Canada only.

Shipping rates are calculated at checkout. If you need a quote before you order, email us and we will provide one.

Free local pickup

Choose local pickup at checkout to skip shipping costs. It is available at select campuses. We will email you when your order is ready, with instructions. Please bring your order confirmation number.

Address errors

If a package cannot be delivered because the shipping address was entered incorrectly, we are not responsible for the additional costs of rerouting or reshipping it.

Taxes and duties

You are responsible for any taxes and duties, including VAT, imposed by the country the package is shipped to.

If your order arrives damaged, faulty or incorrect

Email us as soon as you can with your order number and a photo of the item. We will replace it or refund it in full, including shipping in both directions.

No fee applies, and the 48-hour window below does not apply to damaged, defective or incorrect items. Nothing in this policy limits your rights under applicable consumer protection legislation.

If you change your mind

We pay to get your order to you. When something comes back, we have already paid to send it out, and we pay again to handle it and return it to stock. The short window and the restocking fee cover that, and nothing more.

If you simply want to return something, email us within 48 hours of receiving it. The item must be unused and in its original condition.

We will refund the order amount less a 25% restocking fee. Return shipping is at your cost.

This restocking fee applies to physical goods only. Course registrations are covered by our Refund Policy, which sets out a separate administration fee.

Questions

Email learn@canadianbaristainstitute.com or call +1 888-927-8848.