Shipping policy

BOOKS:

Processing

Order processing takes place during normal business hours, Monday through Friday. Please allow 1-2 days for processing. Orders received after 2 PM will be processed the following business day.

Shipping

We ship both domestically and to a select number of international destinations. Please inquire by email if your destination is not available at the checkout and include your full mailing address for the shipping quote.

If a package can't be delivered due to an error entering your shipping address, we are not responsible for any additional fees that may incur in order to reroute and or reship the package.

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence or the country in which the package is shipped and received.

Refunds, returns, and exchanges

If the item is unused and in its original condition, we will refund the full order amount minus a 25% restocking fee and the shipping costs for the return within 48 hours of receiving the package. 

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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EQUIPMENT (not books)

All orders are processed within 12 to 36 hours on business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped or is ready for pickup. 

Domestic Shipping Rates and Estimates

We use multiple shipping companies. Contact us for up to date shipping rates before purchase

In-store pickup

You can skip the shipping fees with free local pickup at select campuses. After placing your order and selecting local pickup at checkout, we will send you an email when your order is ready along with instructions. 

Please have your order confirmation number with you when you come.

International Shipping

We do not offer international shipping.

How do I check the status of my order?

When your order has shipped or ready for pickup, you will receive an email notification from us.

Refunds, returns, and exchanges

If the item is unused and in its original condition, we will refund the full order amount minus a 25% restocking fee and the shipping costs for the return within 48 hours of receiving the package. 

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.