Refund, Rescheduling & No-Show Policy

Because our classes are intentionally small to ensure quality instruction, last-minute cancellations are difficult to accommodate — a seat left empty means another student misses out. Many of our students travel from out of town or overseas, so schedule changes also affect their logistics and our internal planning. Please be mindful of the impact of last-minute cancellations.

Refunds

• Within 48 hours of your registration: Refunds are available upon written request via our contact form. A 25% restocking fee and a $40 processing fee apply to all refunds.
• After 48 hours: Refunds are no longer available. You may instead:
  • Re-book for a later date, or
  • Transfer your credit to a friend or family member.
• Discounted or promotional purchases are final sale and cannot be refunded or returned.
• Partial refunds and retroactive discounts: Tuition fees are final at the time of registration. We cannot adjust for later price changes or promotions.

Rescheduling

• 72+ hours before your class: The first date change is $55. Any additional change is $35.
• Less than 72 hours: Subject to a 50% rescheduling fee based on your course cost.
• Re-booking is subject to availability, with priority given to students already enrolled in future classes.

No-Shows

If you do not attend your class and fail to notify us in advance, you may re-book based on availability by paying 50% of the original course fee. A second no-show forfeits your registration entirely. Because our classes are small, instructors will hold the class start time briefly for you, which impacts all students. Please notify us if you anticipate being late.

Cancellations by CBI

On rare occasions, a class may be cancelled due to equipment issues, teacher illness, force majeure, or other extraordinary circumstances. You will be notified by email/phonr as soon as possible and may choose between:

• Re-booking at a later date, or
• Receiving a full refund.

Disclaimer

Our classes are designed for students 16 years and older. The minimum age is 14 if they are accompanied by an adult who is also registered and paid for the same class.

 

CONSULTING & FOSTER BARISTA

Unlike our courses — where students come to us in a controlled environment we manage entirely — Foster Barista and consulting work happens inside your business. We enter your space, work with your team, and operate around your equipment, your permits, your timelines, and your readiness. That is a fundamentally different commitment for our staff, and it carries real risk on our end that we need to be transparent about upfront.

We are asking our trainers and consultants to show up — sometimes across the city, sometimes across the country — prepared to give your business their full professional attention. When something on your end prevents that from happening, our time has still been committed and often cannot be recovered. The policies below exist to protect that commitment fairly for both sides.

Refunds

• Within 48 hours of signing: You can cancel for a refund by contacting us through our contact form. A 25% restocking fee and $40 processing fee apply.
• After 48 hours: No refunds. Instead, you can re-book for a later date, or transfer your credit to a staff member, friend, or family member toward any CBI course.
• Promotional or discounted contracts are final sale — no refunds.
• Fees are fixed at the time of signing. No adjustments for later price changes.
• Packages expire 12 months from signing. Unused hours after that are forfeited and cannot be refunded, transferred, or extended without written agreement from CBI.

Travel & Non-Refundable Confirmed Sessions

Unlike a classroom setting, every on-site session requires our trainer to travel to you — whether that is ten minutes away or a flight across the country. In all cases, once a session is confirmed and a trainer has been assigned, our commitment is real and our costs begin.

• All confirmed on-site sessions are non-refundable once a trainer has been scheduled — regardless of the reason for cancellation on the Client's end.
• When a session requires travel and/or overnight accommodation, the full session fee plus all travel and accommodation costs incurred are due in full — whether or not the trainer has yet departed.
• Rescheduling is not available once travel has been committed to. When a trainer is travelling or has already departed, we cannot reasonably ask our staff to extend hotel stays, rebook flights, or hold days that may conflict with other committed clients. The session fee stands in full.
• There are no exceptions based on circumstances at the Client's location, including but not limited to:

• • Equipment not working or not yet installed
  • Electrical, utility, or infrastructure issues
  • City permits, approvals, or inspections not completed on time
  • Construction delays, fit-out not ready, or landlord-related issues
  • Staff unavailability or scheduling conflicts on the Client's side

• We will always do our best to work with you on re-booking at the earliest available date, but the financial commitment for that confirmed session remains.

Cancellations by CBI

On the rare occasion that we need to cancel a session — due to consultant illness, force majeure, or other circumstances genuinely outside our control — we will notify you as soon as possible and make it right. You will have the choice of:

• Re-booking at a date that works for you, or
• Receiving a full refund for the affected session.